PsychicSoleil Return & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with PsychicSoleil. We want you to feel confident when purchasing from our store. Because we sell both digital products and print-on-demand products that are made specifically for each order, our return and refund terms vary depending on the type of product purchased.

Digital Products & Downloads

Because digital products are delivered electronically and provide immediate access to the purchased content, all digital product sales are final once the product has been delivered or made available for download.

We do not accept returns, exchanges, or refunds for digital products due to:

• Change of mind
• Accidental purchase
• Failure to download or use the product
• Purchasing the wrong digital product

However, we want you to receive what you purchased. If you receive the wrong file, your file is corrupted or unusable, your download does not work, or you are accidentally charged more than once for the same product, please contact us at Suzie@psychicsoleil.com so we can help resolve the issue.

Print-on-Demand Products

Many PsychicSoleil physical products are created specifically for you after your order is placed. These products may include books, T-shirts, hoodies, sweatshirts, mugs, totes, and other merchandise fulfilled through our print-on-demand fulfillment partner.

Because these products are made to order, we generally do not accept returns, refunds, or exchanges due to:

• Change of mind or buyer's remorse
• Ordering the wrong size
• Ordering the wrong color
• Selecting the wrong product or variation
• Personal preference regarding fit, style, or appearance when the correct product was supplied

Please carefully review the product description, size chart, color selection, and other product details before completing your purchase.

Readings & Psychic Services 

All readings and psychic services are non-refundable. Due to the personal and time-sensitive nature of these services, all sales are final once a session is booked. If you need to cancel or reschedule, please do so at least 24 hours in advance via your Calendly booking link. No-shows will not be refunded or rescheduled.

Damaged, Defective, Misprinted or Incorrect Products

If your print-on-demand product arrives damaged, defective, misprinted, or materially different from the product you ordered, please contact us within 30 days of receiving your order.

Email:

Suzie@psychicsoleil.com

Please include your:

• Order number
• Name
• Description of the problem
• Clear photographs showing the entire product and the problem
• Photographs of the packaging or packing slip when relevant

Once we have reviewed the issue, qualifying claims may be resolved through a replacement or refund, as appropriate.

Please do not mail an item back without contacting us first. In many cases, returning a damaged or defective product may not be necessary.

Exchanges and Incorrect Sizes

Because our print-on-demand merchandise is produced specifically for each order, we generally do not offer size or color exchanges when the product received matches the size and color ordered.

Please review the applicable size chart carefully before ordering apparel.

If we send you the wrong size, color, or product, please contact us. This is considered an order issue rather than a customer-requested exchange, and we will work with you to resolve it.

Lost Packages

If your package appears to have been lost in transit, please contact us as soon as possible.

Claims regarding packages lost in transit should be submitted no later than 30 days after the estimated delivery date.

We will review the tracking information and work with our fulfillment provider to determine the appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check the delivery location and surrounding area
• Check with members of your household
• Check with neighbors when appropriate
• Contact the shipping carrier or local post office

If you still cannot locate your package, contact us at Suzie@psychicsoleil.com and we will help you review the available shipment information.

Please understand that a package marked as successfully delivered by the shipping carrier is not automatically considered lost in transit.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping address, please contact us as quickly as possible.

We will make reasonable efforts to correct the address if fulfillment has not progressed too far, but we cannot guarantee that an address can be changed after an order has entered production or shipping.

If a package is returned because an incorrect or incomplete address was supplied by the customer, additional shipping charges may be required to have the order reshipped.

Unclaimed and Returned Packages

If a package is returned to our fulfillment provider because it was unclaimed or could not be delivered, please contact us promptly.

Additional shipping charges may apply if the order must be shipped again.

Do not send merchandise directly to PsychicSoleil or to a fulfillment facility without contacting us first.

Order Changes & Cancellations

Print-on-demand products may enter production shortly after an order is submitted.

If you need to change or cancel an order, contact us immediately at Suzie@psychicsoleil.com.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee changes or cancellations after production has begun.

Digital orders generally cannot be canceled once the digital product has been delivered or made available for download.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we issue a refund, the amount of time required for it to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an incorrect, defective, damaged, or otherwise qualifying order issue.

California Customers & Consumer Rights

PsychicSoleil is a California business.

Our made-to-order, digital-product, and return restrictions are disclosed so that customers can review them before purchasing.

Nothing in this Return & Refund Policy is intended to waive, restrict, or eliminate any consumer rights or remedies that cannot legally be waived under California law or other applicable law.

If applicable law provides you with rights that differ from this policy, those legal rights will apply.

Contact PsychicSoleil

Questions about an order, refund, replacement, or this policy can be sent to:

PsychicSoleil
Suzie Everett
Suzie@psychicsoleil.com

Please include your order number when contacting us about an existing purchase.