Shipping policy
PsychicSoleil Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with PsychicSoleil. This Shipping Policy explains how physical merchandise orders are processed, produced, shipped, and delivered.
Many of our physical products are created specifically for you using a print-on-demand fulfillment process. Because these products are made after an order is placed, please allow time for both production and shipping.
Print-on-Demand Fulfillment
Many PsychicSoleil physical products, including apparel, mugs, totes, and other merchandise, are produced and fulfilled by our print-on-demand fulfillment partners: Printful, Lulu Direct & FileFlare.
Products are generally made specifically for your order rather than pulled from preprinted inventory.
This means your total delivery time consists of:
Production/Fulfillment Time + Shipping Time = Estimated Delivery Time
Estimated delivery dates shown at checkout or in order communications are estimates rather than guaranteed delivery dates.
Processing & Production
After your order is placed and payment is successfully processed, eligible print-on-demand products are submitted for fulfillment.
Production times can vary depending on the product, order volume, fulfillment location, and other circumstances.
Books and journals are printed and shipped by our book print partner, typically arriving in 11 to 15 days by mail. Apparel, mugs and other merchandise are printed and shipped separately. An order containing both will arrive in more than one parcel, on different dates.
During particularly busy periods, holidays, carrier disruptions, severe weather, or other circumstances outside our control, production or shipping may take longer than usual.
Shipping Rates
Applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping rates can vary depending on the products ordered, quantity, delivery destination, fulfillment location, and shipping method available for your order.
Tracking Your Order
When tracking is available, you will receive tracking information after your order has shipped.
Please allow time for the carrier to begin displaying tracking activity after a shipping label has been created. A shipping label being created does not necessarily mean the carrier has physically received the package yet. Printful distinguishes between label creation and actual dispatch to the carrier in its tracking system.
Delivery Estimates
Any delivery date or delivery window provided at checkout or in your order communications is an estimate.
PsychicSoleil cannot guarantee carrier delivery dates.
Shipping delays can occasionally occur because of weather, holidays, carrier delays, customs processing, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you discover an error after placing an order, contact us immediately at:
Suzie@psychicsoleil.com
We will make reasonable efforts to correct the address if fulfillment has not progressed too far, but we cannot guarantee that an address can be changed after production or shipping has begun.
If an order is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may be required for reshipment. This is consistent with Printful's current returned-package policy.
Returned or Unclaimed Packages
Packages can be returned when an address is undeliverable, a package is unclaimed, customs requirements aren't completed, or a recipient refuses or fails to collect the shipment.
If your package is returned, please contact us promptly.
Printful currently allows returned packages to be reshipped within 30 days after it notifies the merchant that the return has been received. Additional shipping charges may apply.
Lost Packages
If you believe your package has been lost in transit, please contact us at Suzie@psychicsoleil.com.
Please include your name and order number.
We will review the tracking information and, when appropriate, work with our fulfillment provider or shipping carrier to investigate the shipment.
Claims regarding packages lost in transit should be reported to us no later than 30 days after the estimated delivery date.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first check:
- Around your property and delivery location
- With household members
- With neighbors when appropriate
- With your local postal service or delivery carrier
If you still cannot locate the package, contact us and we will help review the available tracking information.
A package marked as successfully delivered by the carrier is not automatically considered lost in transit.
International Orders
[Include this section only if PsychicSoleil ships internationally.]
International shipments may be subject to customs processing, duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for applicable customs duties, import taxes, and similar government charges.
Customs processing may also cause delivery delays outside our control.
Digital Products
Digital products are not shipped.
When purchasing an eligible digital product, access or download instructions are provided electronically according to the delivery method specified for that product.
Please see our Digital Download Policy and Return & Refund Policy for additional information.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, misprinted, or incorrect, please refer to our Return & Refund Policy and contact us within the applicable claim period.
Contact Us
Questions regarding shipping or delivery can be sent to:
PsychicSoleil
Suzie Everett
Suzie@psychicsoleil.com
Please include your order number when contacting us about an existing order.